Shipping
Each print is packed using museum-grade archival materials. We use pH-neutral, anti-static, acid-free glassine paper from ILFORD. As one of the earliest adopters of digital imaging technology for the photographic and commercial wide format markets - ILFORD has been producing premium imaging products since 1879. Wrapping and packaging techniques are special and for your enjoyment and our OCD.
Yes (generally). Our mailing tubes are made of 100% recycled Kraft fiber, tape is not biodegradable, but our packing inserts are reusable or compostable. Sustainability is built into our packaging by design but not compromising function.
Yes. We ship from Singapore to most countries worldwide using registered mail with full tracking. We cover global shipping costs.
Due to the artisanal nature of our authentication and security processes, each order requires 3-5 weeks for completion. From the date an order is fully ready expected shipping timelines are below:
- Singapore: 3–5 business days
- Asia-Pacific: 7–14 business days
- Europe: 10–21 business days
- USA & Canada: 10–21 business days
- Rest of World: 14–30 business days
Yes. All orders are fully insured in transit. If damage or loss occurs, we will work with you to replace the item or offer alternatives, depending on availability. Refer to our shipping policy for details.
Yes. All deliveries are sent via registered mail and must be signed for to ensure safe handover.
Yes. You will receive an email with your tracking number once your artwork has shipped. Please allow up to 72 hours for the tracking status to update.
We will notify you by email when your order has shipped. You can also contact our support team for updates.